Deliverables are specific products or services to be delivered in order to achieve goals.
Once the business goals have been set, it is important to
determine what physically needs to be done to achieve these goals in the
specified time frame. For each of the business goals:
·
Identify the deliverables
·
Ensure that the deliverables are achievable and
measurable
·
Define each deliverable focusing on the intended
outcome and not the activities
·
Assign a time frame to each deliverable
·
Communicate the business goals, deliverables and their time frames to employees
– it is important that staff know what they are working towards and it might
promote teamwork, productivity, a sense of purpose and job satisfaction
·
Include the deliverables in the strategic and
operational plans
·
Assign responsibility for the deliverables to
the relevant employees or departments – deliverables can be set as objectives
in annual employee performance management plans
Once the deliverables have been identified:
·
Evaluate the relevance and achievability of the
deliverables on a regular basis, especially if the goals have changed
·
Evaluate whether the deliverables can still be
achieved in the specified time frames
·
Amend the deliverables and their time frames if
necessary in all the relevant strategic, operational and employee performance
management plans
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